You can return your online purchase within 14 days of the date of purchase for an exchange or refund. Items must be returned to us in unused condition accompanied by the original invoice received with the order. Returns can be done in our MEMO Paris store located in The Dubai mall alternatively a courier collection can be arranged by submitting a request to our Customer experience team.

Returns will only be accepted if items are in their original condition with complete original packaging, unopened and unused, along with any accessories associated with the Products (promotional gifts included). Returns or exchanges do not apply to customized goods made which have been personalised, engraved, or which by reason of their nature cannot be returned or not suitable for return due to health protection. Discounted items purchased during any special offering are exchangeable or refundable within 3 days or the purchase.

Refunds for returned merchandise will be made within two weeks of the return of the product, all payments will be refunded as per the original payment method to the original purchaser’s credit card/debit card. Note that additional duties and/or taxes will not be refunded, neither will shipping costs.

Faulty items will be exchanged to the same type of product, subject to availability or will be refunded if returned within the 14-day period following delivery.

Note that refunds and exchanges for purchases done through another retail location, an airport or department store, or ecommerce websites other than will not be accepted.

Please contact for further information